Medical Transportation

MASS continues to work hard achieving our mission to assist in sustaining and improving health, protecting the dignity and encouraging independent living of people living with HIV/AIDS.  The MASS Medical Transportation program manages the provision of transportation services to medical, mental health, and certain human service appointments for anyone in the Hampton Roads area who has HIV/AIDS and is eligible for Ryan White Part A services.  Service units for this project are defined as round trip van rides per person (to and from appointments) or the provision of alternate forms of transportation (i.e. bus tokens or contracted taxi services) to eligible Ryan White consumers.  Please note that services are limited due to current funding levels.


Please direct all questions to Lena Arterberry, MASS Transportation Coordinator at 757-247-1879 ext. 202

Hours of Operation

Transportation services are available based on need as evidenced by requests from Medical Medical/Non-Medical Case Managers from all Ryan White Part A agencies.  Services are currently provided for appointments scheduled between 7:00 AM and 6:00 PM Monday through Friday by appointment only.

This extended schedule has been put in place to accommodate early appointments and travel times to appointments, as well as to accommodate transportation needs to evening appointments. MASS staff will work one evening per month to transport individuals to support groups as needed. Weekend appointments for methadone treatment are provided based on limited driver availability.

The Agency Observes Most Federal Holidays:

  • New Year’s Day
  • MLK Jr. Birthday
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day/Day after Thanksgiving
  • Christmas Eve/Christmas Day

Part time drivers will be available to provide limited services on these federal holidays.  All requests will be approved based on driver availability.  Offices are closed once a month for full staff meetings.  Drivers are unavailable to provide service at this time.  Alternate forms of transportation assistance such as bus tokens and taxi cabs are utilized to assist with need during this time.  All requests outside of service hours (7:00 am to 6:00 pm) will be considered and approved based on driver availability.